Customer Service Information

World Service Center

Your clients will also have immediate support available in addition to online account access and management through our ClientZone. At times, there is simply no substitute for human intervention. Our World Service Center representatives are available to answer your clients' questions and may be reached at no cost through our worldwide toll-free numbers.

Multi-Lingual Support

Tokio Marine HCC - MIS Group is staffed and ready to assist with real-time assistance in a myriad of different languages. Our customer service team is fluent in both English and Spanish. Those callers with additional language needs will be assisted through a conference call with a translator.

Tokio Marine HCC - MIS Group literature is available in English and Spanish, and we are always willing to consider the development of materials in other languages on a case-by-case basis.

Travel Assistance Services

Tokio Marine HCC - MIS Group offers a variety of valuable travel and medical assistance services. Contact Tokio Marine HCC - MIS Group to access any of these services:

  • Worldwide customer assistance
  • Travel document replacement
  • Lost baggage assistance
  • Emergency travel arrangements
  • Translation assistance